CONTACT

Detailed Business & Execution Plan for Enhanced ITS Operations for

A Top 20 Global Pharmaceutical Company

Project Duration: 24 months

Drawing on our experience in IT system management, we designed a comprehensive plan for a top-20 global pharmaceutical company to streamline its ITS operations and ensure compliance with SEC and FDA requirements.

Goals Achieved

  • Implemented a structured ITS operational framework.
  • Enhanced IT security and regulatory compliance.
  • Improved service delivery and project management efficiency.

Activities Undertaken

  • Managed day-to-day ITS System Administration Group operations.
  • Coordinated with internal stakeholders for ITS project planning and deployment.
  • Ensured SEC and FDA compliance over standard IT security.
  • Collaborated with vendors for negotiations and scheduled work.
  • Achieved ITIL certification for service delivery processes.
  • Obtained VCP and MS MCITP certifications to enhance support for VMware and enterprise communication systems.

Skills Utilized

  • On-premise MS AD and MS Exchange
  • MS Clustering services (SQL Cluster, DFS)
  • Symantec AV management
  • EMC backup infrastructure management
  • MS Azure, VMware virtualization
  • Scientific applications support
Headquarters
Vancouver Island Office