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SME Solutions

In mission-critical technology, you need expertise, not experiments.

Level 1: Basic Support

• Workstation setup
• Network connectivity
• Basic security configurations
• Microsoft 365 (Office/Azure) configuration
• User provisioning

Level 2: Service Desk Support

• Email and phone support for Level 1 services
• Troubleshooting and resolving more complex issues

Level 3: Remote Monitoring and Management

• Continuous monitoring and management of client devices
• Proactive issue resolution to minimize downtime

Level 4: Mobile Device Management (MDM)

• MDM solutions for both Windows and Apple devices
• Secure deployment, management, and monitoring of mobile devices

The Right Partner Ensures Success

OYiT offers rock-solid IT services backed by our experience with the strict compliance standards required in the biotech and pharmaceutical industries.

This rigorous management adds pedigree and trust to our services.

We specialize in security, compliance, and efficiency, providing unmatched IT solutions to small and medium-sized enterprises.

IT Managed Services for Infrastructure

  • Hypervisor Server Support: Comprehensive support for virtualized server environments.
  • SAN or NAS Support: Management and maintenance of Storage Area Networks (SAN) and Network Attached Storage (NAS) systems.
  • On-Premise Networking Equipment Support: Ensuring the reliability and performance of your on-premise networking hardware.
  • Infrastructure as a Service (IaaS): Provides access to off-site computing resources in a managed, virtualized environment.

IT Managed Services for Cloud

  • Microsoft Azure: Utilization of Azure for Virtual Desktop Infrastructure (VDI) solutions, virtual servers, backups, and more.
  • Cloud-Based Services: Configuration and management of cloud services to optimize performance and security.
  • Cloud Backup and Disaster Recovery: Aligns backup costs with actual usage, reduces capital expenditures, and provides secure offsite backup solutions.

Backup Solutions

3-2-1 Backup Strategy:

Implement a robust backup strategy that includes three copies of your data on two different media, with one copy offsite.

Level 1: On-Premise Backups

  • Local backups with continuous monitoring.

 

Level 2: Offsite Backups

  • Secure backups to Canadian data centers with monitoring.

 

Cloud Application Backups

Backup solutions for cloud-based applications like Microsoft 365 and GSuite, targeting both on-premise and cloud storage

Disaster Recovery

  • Hot Synchronized Virtual Servers: For clients with disaster recovery needs, we configure hot synchronized virtual servers to ensure business continuity in case of a disaster.

Security Services

  • Endpoint Security: Comprehensive protection against ransomware and other threats, leveraging Security as a Service (SECaaS) solutions.
  • Infrastructure Security: Configuration and maintenance of firewalls and other security measures to protect your IT infrastructure.
  • Network Infrastructure Security: Designs and implements secure and robust networks to support modern business applications and services.
Headquarters
Vancouver Island Office